Registered with the CQC: See report
Hayes: 020 8573 2052

About

On behalf of Hayes Cottage and our staff, we welcome you, your family and your friends. We aim to provide a first class care service that caters to you and your needs. We hope that you will be happy with us and will continue to enjoy your current recreational and social pastimes, and contacts, in addition to those which we can offer you during your residency with us.

On deciding that this will be your new home, a dedicated team is ready and waiting to make the transition into your chosen accommodation as comfortable as possible. We encourage all of our service users to personalise their rooms with furnishing, pictures etc if you so wish. You will be shown around the home and introduced to all our residents and care workers. We will do our very best to ensure that all your needs are being met on a daily basis. We also organise weekly visits to the local Church offering Holy Communion according to the wishes and needs of out Service Users.

At Hayes Cottage, we pride ourselves in all our activities. We have a dedicated activity co-coordinator who works with our service users providing mental and physical stimulation. A full activity schedule is always planned one month in advance so that relatives or friends may join in too. A number of activities are organised within the home as well as outings and trips including; baking, armchair yoga, bedside current affairs, trips out to local restaurants and sea-sides if we are fortunate with the weather.

We frequently hold Service User meetings in order to have an open forum where any suggestions may be voiced and discussed. We collect feedback from these meetings with regards to all aspects of the home, and request the Home Manager to implement any changes agreed. We feel that by holding this meeting regularly, we are able to give the service users more of a say in the running of their home, after all this is your home we are just the visitors.

At Hayes Cottage we aim to work for you and ensure that every single aspect of your needs are met and that you are happy in your daily life. We aim to create a homely atmosphere and environment, and our staff and Management team are always on hand to respond your queries. We would be delighted for you to visit us and see for yourself firsthand how much you will enjoy living in the Hayes Cottage community.

If you have any questions, please do not hesitate to contact us directly or fill in the form below and we will get back to you as soon as we can.

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